This Buyer Policy outlines the terms and conditions that govern all purchases made through Collektr’s Livestream Bidding, Marketplace Auctions, and Fixed-Price Listings. By making a purchase on Collektr, you agree to comply with these policies. Failure to do so may result in order cancellation, account restrictions, suspension, and potential legal action.

1. General Terms

1.1 Binding Purchase Agreement

All purchases on Collektr are final and legally binding once a bid is placed or a transaction is confirmed.
Bid retractions, order cancellations, and payment disputes outside the scope of the Buyer Protection Policy are strictly prohibited.

1.2 No Returns or Refunds

Collektr does not accept returns or provide refunds unless covered under the Buyer Protection Policy (e.g., non-receipt of items or significant misrepresentation).
Buyers are responsible for reviewing product descriptions and seller terms before making a purchase.

1.3 Payment Method Responsibility

Buyers must ensure that their linked payment method is valid, active, and has sufficient funds before making a purchase.
Any unauthorized chargebacks, fraudulent claims, or payment reversals will result in immediate account suspension and legal action if necessary.

2. Payment & Order Processing

2.1 Automatic Payment Processing

All payments are automatically processed upon order confirmation.
For Livestream Bidding and Marketplace Auctions, the highest winning bid is charged immediately at auction close.
For Fixed-Price Listings (Shop), payment is processed upon checkout confirmation.

2.2 Failed Payments & Order Reassignment

If a payment fails for a Livestream Bidding or Marketplace Auction, the order is automatically reassigned to the second-highest bidder at their final bid price.
If a payment fails for a Fixed-Price Listing (Shop), Collektr may attempt payment again within a limited timeframe before canceling the order.

2.3 Chargebacks & Fraudulent Disputes

Any chargeback, payment reversal, or fraudulent claim that violates this policy will result in permanent account suspension and potential legal consequences.

3. Buying Formats & Specific Rules

3.1 Livestream Bidding

All bids placed in Livestream Auctions are final and non-retractable.
The highest bidder at auction close will be automatically charged.
If the payment fails, the item will be offered to the second-highest bidder at their final bid price.

3.2 Marketplace Auctions

Buyers must have a valid payment method linked to their account before placing any bid.
All bids placed in Marketplace Auctions are final, binding, and non-retractable.
The highest bidder at the close of an auction (“Winning Bidder”) will be automatically charged their Final Bid Amount.

Payment Failure

If the Winning Bidder fails to complete payment, the item will automatically be offered to the second-highest eligible bidder at that bidder’s Final Bid Amount.
If the second-highest eligible bidder also fails to complete payment, the auction will be deemed void.
Once an auction has been voided due to unsuccessful payment by both the Winning Bidder and the second-highest eligible bidder, Collektr may contact either or both bidders and provide up to twenty-four (24) hours to honour their respective bids.
This payment failure process is designed to preserve the integrity of the auction, minimise the impact of payment defaults, and provide a fair opportunity for genuine bidders to complete the transaction while protecting the interests of both buyers and sellers.
Failure to honour a winning bid may result in suspension, restriction, or termination of the user’s bidding privileges.

Bidding

Buyers may place either:
an Instant Bid, being the minimum bid increment above the current highest bid; or
a Maximum Bid Amount (Auto Bid).
Any bid equal to the required minimum increment will be treated as an Instant Bid. Any bid exceeding the minimum increment will be treated as a Maximum Bid Amount (Auto Bid).
When a Maximum Bid Amount is set, the system will automatically place incremental bids on the buyer’s behalf, only as necessary, up to the buyer’s specified maximum.
Maximum Bid Amounts (Auto Bids) cannot be edited, reduced, or cancelled once placed. Buyers may only submit a new Maximum Bid Amount that exceeds their existing maximum.
If two buyers submit the same Maximum Bid Amount, priority will be given to the buyer whose bid was placed first.

3.3 Fixed-Price (Buy Now) Purchases

Orders are confirmed only after successful payment.
If payment fails, Collektr may attempt to process the transaction again before canceling the order.

4. Shipping & Pickup

4.1 Order Fulfillment & Tracking

Sellers are required to ship items within the 2-4 business days listed on the product page.
Buyers will receive a tracking number once their order has been shipped.

4.2 Lost, Delayed, or Undelivered Shipments

If an item is not received within the expected delivery timeframe, buyers must report the issue within 48 hours of the latest estimated delivery date.
Collektr will assist in dispute resolution between buyers and sellers when applicable.

4.3 Pickup Policy

Pickup is available only at Collektr Partner locations, including partnered Local Game Stores (LGS) and designated shops.
Buyers must collect their order within the 30 days stated in the order confirmation.
Any pickup outside of Collektr-approved locations is at the buyer’s own risk, and Collektr is not liable for any loss, damage, or disputes.
Buyers must present valid order details for verification upon pickup. See Section 5: Order Verification & Security for details.

5. Order Verification & Security

5.1 Pickup & Order Verification

Buyers must present valid order details (e.g., order ID, confirmation email, or Collektr app QR code) at the time of pickup.
Partnered pickup locations may require proof of identity (e.g., government-issued ID) for security purposes.

5.2 Fraud Prevention & Account Security

Collektr reserves the right to cancel, hold, or investigate orders flagged for potential fraud, unauthorized payments, or suspicious activity.
Accounts found engaging in fraudulent activities may be permanently suspended and subject to legal action.

6. Violations & Account Actions

Collektr reserves the right to take immediate action against buyers who violate this policy, including:

Order cancellations & payment disputes – May result in temporary or permanent account suspension.
Fraudulent activity, false claims, or chargeback abuse – Will lead to account termination and potential legal action.
Repeated violations of purchase obligations – May result in buying restrictions on the platform.

Collektr Buyer Protection Policy

Eligibility for Buyer Protection

Collektr provides Buyer Protection for cases involving:

Items not received (when verified as undelivered by the shipping provider).
Items significantly different from the listing description (e.g., incorrect item, missing key parts, major defects not disclosed).

Filing a Claim

Buyers must file a claim within 48 hours of receiving the item or the latest estimated delivery date.
Claims must include clear evidence (e.g., photos, tracking details, and seller communications).

Refunds & Resolution

If a claim is approved, Collektr will facilitate a refund or resolution with the seller.
Refunds will be processed to the original payment method, subject to Collektr’s refund timeline.

By using Collektr, you acknowledge and agree to abide by these policies. Collektr reserves the right to update this policy at any time.

For inquiries, please contact [email protected]