Collektr Shipping & Packaging Policy

This policy ensures sellers and buyers enjoy a secure, smooth, and trustworthy delivery experience. Please review the following guidelines carefully before fulfilling orders.

1. Shipping Methods

Sellers can fulfill orders via:
Self-shipping: You manage packaging and shipping directly.
Collektr-supported shipping (where applicable): May include pre-set couriers and discounted rates.
Shipping options should be clearly communicated during checkout or live sessions.

2. Fulfillment Timeframe

Sellers must ship within 3 business days of purchase or auction completion.
A tracking number (if applicable) must be uploaded to the Seller Dashboard once the item is shipped.

3. Packaging Guidelines

Proper packaging is essential to prevent damage, especially for collectibles and cards.

General Packaging Best Practices:

Use bubble mailers or rigid boxes depending on item value and fragility.
For cards:
Place cards in penny sleeves and top loaders or card savers.
Secure multiple cards using team bags or soft wrap, then place in a box or bubble mailer.
Avoid using loose envelopes or folded paper packaging.
Include a thank you note or invoice if desired—but no promotional material from external platforms is allowed.
Tape all edges securely and label clearly.

4. Local, Regional & International Shipping

Local Shipping (Within Malaysia):

Use trusted courier services (e.g., PosLaju, J&T, NinjaVan, etc.).
Delivery time is typically 1–3 business days post-shipping.
Tracking is highly recommended and may be mandatory for high-value items.

Regional Shipping (e.g., Singapore, Indonesia, Thailand):

Ensure proper customs declaration and packaging.
Choose courier services that support end-to-end tracking.
Estimated delivery time: 3–7 business days.
Regional shipments may require buyer identification depending on local import rules.

International Shipping (Outside Southeast Asia):

Declare contents truthfully and accurately for customs.
Use bubble-wrapped boxes or rigid mailers for higher protection.
Allow 7–21 business days depending on country and service level.
Note: Shipping insurance is strongly encouraged for high-value items.

Courier Delays (Out of Collektr’s Control)

Delivery timelines provided are estimates only
Delays caused by couriers, customs clearance, weather conditions, peak periods, regulatory checks, or other external factors are outside of Collektr’s control
Collektr is not liable for such delays but will provide reasonable assistance in tracking and follow-up with the courier where possible

Loss or Damage During Transit

In the event of loss or damage during transit, the claim will be lodged with the courier service
Collektr will handle the claim process on behalf of the buyer, including coordination with the courier
Resolution timelines are subject to the courier’s investigation and claim policies

5. Shipping Fee Policy

Fees are calculated based on volumetric weight and destination.
Buyers are responsible for shipping costs unless otherwise stated.
Collektr supports combined shipping if items come from the same seller (if feasible).

6. Refunds & Returns

Refunds are only provided under the following conditions:

Wrong item sent
Damaged during transit
Counterfeit or not as described

Shipping costs will only be refunded if the seller is at fault. Otherwise, the buyer absorbs the shipping fee.

Collektr does not support change-of-mind returns.

7. Non-Delivery & Disputes

Buyers must report undelivered items within 7 days of the estimated delivery date.
Collektr will investigate disputes and may withhold seller payout if the issue is unresolved.

8. Fraud Prevention

Sellers are encouraged to take photos or videos of the packaged item before shipping.
Always obtain proof of shipment.
Repeated issues (fake tracking, poor packaging, excessive complaints) may result in account suspension or deactivation.