Collektr Seller Payout Policy

This policy outlines how and when payouts are processed for sellers on Collektr. It is designed to ensure clarity, transparency, and trust across the platform.

1. Payout Timing

• Payouts will be processed only after the order is marked as “Fulfilled”, meaning the product has been shipped and successfully received by the buyer.
• Once fulfilled, funds will be reflected in the seller bank account 7 days after the purchase date or livestream date.
• This 7-day holding period helps protect both buyers and sellers in case of disputes or delivery issues.

2. Eligibility for Payout

To qualify for a payout:

• The order must be paid and fulfilled (completed).
• No disputes, refund claims, or policy violations should be pending.
• The seller must have completed the necessary onboarding and verification process.
• The seller account must be in good standing with no active restrictions or warnings.

3. Payout Method

• Payouts are made via bank transfer to the seller’s registered account.
• Please ensure your bank details are correct to avoid any failed transfers or delays.
• Collektr is not responsible for failed payouts due to incorrect or incomplete information.

4. Fees & Deductions

• All applicable platform fees, maintenance charges, and transaction fees will be deducted before the payout is processed.
• A detailed breakdown of each payout will be available in the Seller Payout Dashboard for full transparency.

5. Delays or Withholds

Payouts may be delayed or withheld under the following circumstances:

• Suspicion of fraudulent activity or policy violations.
• Incomplete or inconsistent seller verification information.
• Active disputes, complaints, or refund requests linked to the transaction.

Collektr will notify sellers in the event of a payout delay or hold, with reasons clearly stated.

6. Anti Money Laundering (“AML”) Compliance

Collektr implements monitoring measures to detect suspicious transactions in compliance with Malaysia’s Anti-Money Laundering, Anti-Terrorism Financing, and Proceeds of Unlawful Activities Act 2001 (AMLA).

Where required, Collektr may report suspicious activities to relevant authorities without prior notice to affected users.

Collektr reserves the right to withhold payouts, suspend accounts, or request additional verification if suspicious activity is detected.

7. Refunds & Adjustments

• If a completed transaction is reversed due to a buyer dispute (e.g., counterfeit item, damaged product), Collektr may deduct the amount from future payouts.
• Sellers will be informed in advance of any such adjustments.

8. Support & Inquiries

For payout-related questions or concerns, please reach out to:

[email protected] or contact us through Collektr Whatsapp Biz +601127210106.

9. Policy Updates

Collektr reserves the right to update this policy to reflect changes in legal requirements, industry standards, and community needs. All changes will be communicated to users through email or platform notifications.