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Trust, safety & transparency
Our Policies
The rules and guidelines that help keep Collektr safe, fair, and enjoyable for every collector.
All policies
Articles 1.0–1.9
Community Guidelines
Guidelines for participation, buying, selling, content, privacy, conduct, and community safety.
Community Guidelines
At Collektr, we’re committed to maintaining a platform that is enjoyable, trustworthy, and safe for buying, selling, and engaging with our vibrant community. Trust is at the…
Read policy 1.1Collektr Seller Policy
If you’re a seller on Collektr, our primary goal is to support the growth of your business—whether it’s your full-time passion, a growing side hustle, or an occasional hobby.…
Read policy 1.2Collektr Seller Payout Policy
This policy outlines how and when payouts are processed for sellers on Collektr. It is designed to ensure clarity, transparency, and trust across the platform. 1. Payout Timing…
Read policy 1.3Collektr Buyer Policy
This Buyer Policy outlines the terms and conditions that govern all purchases made through Collektr’s Livestream Bidding, Marketplace Auctions, and Fixed-Price Listings. By…
Read policy 1.4Privacy Policy
1. Introduction Collektr (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use,…
Read policy 1.5Collektr Content Policy
Collektr, Inc. ("Collektr," "we," "us," or "our") is committed to maintaining a safe, legally compliant, and transparent platform for buyers, sellers, and livestream bidders.…
Read policy 1.6Code of Conduct
Collektr is committed to fostering a safe, professional, and legally compliant environment for all users. This Code of Conduct applies to all interactions on the Collektr…
Read policy 1.7Supported Countries List
1. You may only apply to be a seller from the following countries: - Malaysia - Singapore - Philippines - Indonesia If you are located outside of these regions and are…
Read policy 1.8Feature Abuse Policies
Collektr is committed to maintaining a fair, transparent, and trustworthy experience for all users. Any misuse of platform features that disrupts transactions, manipulates…
Read policy 1.9Keeping Collektr Safe
Collektr is committed to maintaining a trusted, respectful, and secure space for buyers, sellers, and streamers. These policies exist to protect the community, uphold the…
Read policyArticles 2.0–4.0
Programs and fulfilment
Guidelines for referrals, local drop-off and pickup, fulfilment options, shipping, and packaging.
Collektr Referral Program Guidelines
We’re excited to reward you for helping grow the Collektr community! Please review the following guidelines to ensure a smooth experience for both you and the users you refer.…
Read policy 3.0Collektr Drop-Off & Pickup Policy
To enhance convenience for our users, Collektr offers a local drop-off and pickup option through selected Local Game Stores (LGS). This policy outlines how the service works,…
Read policy 3.1Collektr Partner Drop-Off & Pickup Location Policy
Collektr Partner Drop-Off & Pickup Location Policy To provide our users with more convenience and flexibility, Collektr collaborates with trusted Local Game Stores (LGS) and…
Read policy 3.1.1Collektr Partner Drop-Off & Pickup for (Cards & Hobbies)
This drop-off point is strictly limited to items related to Trading Card Games (TCG) and Collectible Card Games (CCG) only.. The Collektr Drop-Off & Pickup Service offers users…
Read policy 3.2Collektr Fulfilment & Pickup Options
📘 Complete Guide for Sellers & Buyers To provide flexibility and transparency for all transactions, Collektr supports multiple fulfillment options. Each method comes with its…
Read policy 4.0Collektr Shipping & Packaging Policy
This policy ensures sellers and buyers enjoy a secure, smooth, and trustworthy delivery experience. Please review the following guidelines carefully before fulfilling orders.…
Read policyArticles 5.0–17.0
Marketplace and legal
Policies covering transactions, marketplace trust, legal terms, data, fees, grading, and buyer protections.
Return & Refunds
1. Application for Returns/Refunds 1.1. Subject to the terms and conditions in this Refunds and Returns Policy and the Terms of Service, Buyer may apply for return of the…
Read policy 6.0Collektr Counterfeit Policy
At Collektr, we are dedicated to maintaining a marketplace built on trust, authenticity, and quality. As a platform that connects buyers and sellers of high-end collectibles,…
Read policy 7.0Reviews & Ratings
7.1 Purpose Collektr is committed to maintaining a trusted marketplace for collectors. Buyer Reviews help promote transparency, accountability, and high service standards…
Read policy 8.0Intellectual Property Policy
Collektr respects the intellectual property rights of others, and we expect you to do the same. Collektr’s Terms of Service and Community Guidelines do not allow posting,…
Read policy 9.0Personal Data Protection Act (PDPA) Notice of Collektr (also known as “Collektr, Inc.”)
1. Collektr (also known as "Collektr Sdn. Bhd.") PDPA Statement on Personal Data Protection Act 2010 This PDPA Statement sets out how Collektr (also known as "Collektr Sdn.…
Read policy 10.0Terms of Service
These Terms of Service (“Terms”) govern your use of the websites, mobile applications and services (collectively, the “Services”) provided by Collektr (as defined below). 1.…
Read policy 11.0Teens on Collektr – Policy & Guidelines
Collektr is committed to building a safe, trusted, and responsible platform, especially for our younger users. To ensure the safety and well-being of teens on Collektr, we’ve…
Read policy 12.0Collektr Data Deletion Policy
At Collektr, we are committed to protecting your personal information and providing transparency regarding how your data is used, stored, and—when requested—deleted. This Data…
Read policy 13.0Collektr Credits Usage Policy
This Collektr Credits Usage Policy outlines the terms and conditions governing the use of Collektr Credits on our platform. By using Collektr Credits, you agree to comply with…
Read policy 14.0Small Order Fee Policy
To help cover the handling, processing, and operational costs associated with low-value transactions, Collektr has implemented the following Small Order Fee Policy, effective…
Read policy 15.0Instalment / Pay-Later Policy
Collektr does not provide credit, instalment, or Buy Now Pay Later services. Any instalment or Pay-Later option made available on the Collektr platform is offered and managed…
Read policy 16.0Collektr Grading Policy
This Grading Policy governs all grading submissions made through Collektr. By submitting items to Collektr for grading, you acknowledge and agree to the terms outlined below.…
Read policy 17.0Buyer’s Premium
1. INTRODUCTION To continue delivering a high-quality, trusted, and scalable collectibles marketplace, Collektr applies a Buyer’s Premium on selected transactions. This fee…
Read policyArticles 18.0–21.0
Campaigns and services
Terms for campaigns, services, Curio, and auction reserve prices.
Swipe & Stack on Collektr with CIMB
CAMPAIGN TERMS & CONDITIONS Organized by Collektr in collaboration with CIMB Bank Berhad. --- 1. CAMPAIGN OVERVIEW The “Snatch & Stack on Collektr with CIMB” Campaign…
Read policy 19.0Curio by Collektr
CURIO PACKS TERMS & POLICY Last Updated: 14th May 2026 Curio is Collektr’s digital collectibles experience featuring digitally distributed collectible packs curated in…
Read policy 20.0Reserve Price
Reserve Prices on Collektr Auctions A Reserve Price is the minimum price a seller is willing to accept for an item listed for auction on Collektr. The Reserve Price is…
Read policy 21.0Collektr Certified Policy
Collektr Certified is Collektr's priority screening and authentication program, giving buyers added confidence in physically inspected items.
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