Collektr Partner Drop-Off & Pickup Location Policy

To provide our users with more convenience and flexibility, Collektr collaborates with trusted Local Game Stores (LGS) and community partners to offer drop-off & pickup locations across key areas. This policy outlines the terms and expectations when using our Partner Pickup Locations.

1. What Are Partner Drop-Off & Pickup Locations?

Collektr users can choose to collect their purchases from designated partner stores instead of opting for home delivery. This is especially useful for pooling multiple orders, reducing shipping costs, or if you prefer a face-to-face pickup experience.

Our current partner pickup locations include:

• TheCollective: No 21-2, Jalan Elektron U16/F, 40160 Shah Alam, Selangor
• Collektr Experience Center: L1-47, Amcorp Mall, 18, Jalan Persiaran Barat, Seksyen 52, 46050 Petaling Jaya, Selangor
• Cards & Hobbies: A-3-5, Parklanes Commercial Hub Jalan SS7/26, 47301 Petaling Jaya, Selangor
• Stormgate: R-01-23A, Emporis, Persiaran Surian, Kota Damansara, 47810 Petaling Jaya, Selangor

Each of these partners has agreed to act as official pickup points for Collektr orders under the terms below.

2. Order Eligibility for Drop-Off & Pickup

• The pickup option is available only for participating sellers who support fulfillment via Collektr’s partner pickup locations.
• Buyers can select their preferred pickup location during checkout or at the end of a livestream transaction (if available).
• Items must be picked up within the designated holding period (see section 4).

3. Pickup Timelines & Notification

• Once your order is ready, you will receive a notification via email or in-app confirming that the item is available for pickup.
• Please wait for this confirmation before going to the pickup location.

4. Holding Periods

To maintain efficiency and fairness at our partner stores, the following storage limits apply:

• Collektr-Managed Sellers: Items can be held for up to 30 days.
• Independent Sellers: Items must be picked up within 7 days of drop-off.

Uncollected items after the stated period may be forcibly shipped to the buyer at their expense or considered forfeited without refund.

5. Pickup Requirements

• Please present a valid order confirmation email or Collektr ID at the store when collecting your items.
• Pickup is only available during the operating hours of the selected partner location.

6. Failure to Pick Up or Abuse of Service

Failure to collect items within the holding period may result in:

• Automatic return to the seller
• Loss of the item (if abandoned)
• Temporary or permanent removal of pickup privileges

Repeated abuse may result in account suspension or restriction from using pickup services.

7. Returns or Issues

If you believe your item is missing or incorrect upon pickup:

• Contact Collektr Support within 3 days of collection.
• Include your order ID and details of the issue.

8. Partner Store Etiquette

When visiting partner locations, please:

• Be respectful of store staff and customers.
• Understand that Collektr partners facilitate pickups but are not responsible for order contents or seller performance.

For issues, always contact Collektr directly

3.1.1 Collektr Partner Drop-Off & Pickup for (Cards & Hobbies)