Collektr Fulfilment & Pickup Options

📘 Complete Guide for Sellers & Buyers

To provide flexibility and transparency for all transactions, Collektr supports multiple fulfillment options. Each method comes with its own timeline, refund policies, and payout process. Please read carefully to understand how each option works.

1. In-Person Meet Up (Seller-Buyer Meetup)

Overview: Buyers meet sellers in person to complete the handover. This option is available only for approved sellers.

For Buyers:

• Confirm receipt upon collection.
• No refunds or warranty allowed after confirmation.
• Inspect before accepting items.
• Scan the seller’s unique QR code during the meet-up to confirm the transaction.

For Sellers:

• Payout is processed immediately upon buyer confirmation.
• The seller bears full responsibility until the handover.
• Present your unique QR code during the meet-up for the buyer to scan and verify the order.

2. Over-the-Counter Pickup (At a Local Game Store (LGS))

Overview: Buyers can pick up directly from a seller’s physical Local Game Store (LGS). Only applicable to sellers who operate a retail space. Other sellers may not drop items here.

For Buyers:

• Immediate pickup.
• No refund or warranty once the item is collected.
• Confirm pickup on the platform is required.
• Please check product availability with the LGS (over the counter) before proceeding with your purchase to avoid any issues.

For Sellers:

• Payout is processed immediately after the buyer confirms pickup.
• Buyers waive any refund rights by accepting the item in-store.
• Only approved LGS are eligible for this feature. Request at [email protected].

3. Shipping (Shipped Direct by Seller)

Overview: Seller delivers the item to the buyer either using Collektr’s in app AWB system or their own method.

For Buyers:

• Refunds/warranty claims valid within 3 days after the parcel is delivered.
• The buyer must return the item before the refund is processed.
• If the buyer is unresponsive and does not confirm the order within 3 days, Collektr will autoconfirm the delivery after 3 days.

For Sellers:

• Payout is processed after buyer confirmation or autoconfirmation after 3 days.
• It’s strongly advised to use Collektr’s AWB for tracking and disputes.
• Responsible for resolving issues within the 3 day window.

4. Collektr Partner Pickup Point/Location

Overview: Buyers collect items from approved Collektr Local Game Store (LGS) or retail partners.

Current Local Game Store (LGS) Partners & Supported Categories:

• Cards & Hobbies: Cards only
• Stormgate: Cards only
• The Collective: Cards, Comics, Toys

For Buyers:

• Must pick up within 30 days.
• Refunds/warranty claims allowed within 3 days after the seller drops off at the location.
• If not picked up after 30 days, Collektr HQ absorbs the item.

For Sellers:

• Payout is processed after the buyer confirms pickup or auto-confirmation after 3 days from drop off.
• Must drop items off within the system-stipulated timeframe.

5. Pool at Collektr HQ (Consolidated Holding)

Overview: Buyers may pool multiple purchases at Collektr HQ to consolidate pickup or shipping later.

For Buyers:

• Items held up to 60 days.
• Refunds/warranty claims valid within 7 days after the seller drops off at HQ.
• The buyer is responsible for a 2% service/warehousing fee if this option is selected.
• No claims or refunds will be entertained after 60 days.

For Sellers:

• Payout issued once Collektr HQ verifies the item dropoff.
• Follow tagging/packaging SOP for accurate sorting.
• The 2% fee is not deducted from the seller, it is buyer borne.

6. Unresponsive Buyer Handling

Overview: If a buyer fails to respond after purchase, sellers may safeguard their payout through HQ handling.

Mechanism:

• After 3 days of buyer unresponsiveness, the seller may drop the item off at Collektr HQ.
• The buyer has 30 days to pick up the item from HQ.
• No refunds are allowed once the item is dropped at HQ.
• After 30 days with no collection, Collektr will absorb the item.

📊 Fulfilment Summary Table