Instalment / Pay-Later Policy — Collektr Policies

Collektr does not provide credit, instalment, or Buy Now Pay Later services. Any instalment or Pay-Later option made available on the Collektr platform is offered and managed exclusively by third-party payment providers, and is subject to their independent approval processes, terms, and conditions.

By using Collektr, buyers and sellers acknowledge and agree to the terms set out below.

1. Role of Collektr

Collektr operates solely as a marketplace for collectible goods and acts only as a transactional intermediary between buyers and sellers.

Collektr does not:

Approve, underwrite, or manage instalment or Pay-Later applications
Set credit limits, interest rates, or repayment schedules
Collect instalment payments or manage late fees, defaults, or collections
Act as an agent, lender, broker, guarantor, or representative of any payment provider.

Once a payment is authorised by a payment provider, the transaction is treated as paid in full on Collektr, subject to platform policies.

Payment method selection does not affect sale finality, ownership, or platform rights.

2. Instalments Do Not Affect Refund Eligibility

Using instalments or Pay-Later does not create additional refund rights. Once an instalment or Pay-Later payment is authorised by a payment provider, the transaction is deemed completed and binding on Collektr.

Refer Collektr’s Refund & Dispute Policy for further clarification.

Instalments are a payment convenience only and do not alter:

Final-sale rules
Dispute standards
Evidence requirements
Review timelines or outcomes

3. Approved Refunds (Strictly Limited)

If a refund is approved in accordance with Collektr’s Refund & Dispute Policy:

Refunds are issued only to the original payment method
The payment provider is solely responsible for:
Adjusting any remaining instalment balances
Recalculating interest or fees, if applicable

Collektr is not responsible for:

Instalment account management
Interest already charged
Late fees or penalties
Payment provider processing timelines

All instalment-related account enquiries must be directed to the payment provider. Refund approval does not guarantee reversal of interest, fees, or instalment charges imposed by payment providers.

4. No Cancellations or Partial Refunds

To protect sellers and prevent abuse:

Instalment purchases cannot be cancelled once authorised
Partial refunds may be denied, particularly for:
Auctions and livestream transactions
Limited, one-of-one, or time-sensitive items
Authenticated or high-value collectibles

5. Chargebacks and Abuse Prevention

Instalment purchases are subject to the same chargeback and dispute standards as full upfront payments.

Buyers must attempt resolution through Collektr before contacting banks or payment providers
Chargebacks filed without valid grounds, or in breach of platform procedures, may result in:
Account suspension or termination
Loss of auction and livestream access
Restriction or removal of instalment eligibility

Collektr reserves the right to contest chargebacks using platform records, including listings, livestream recordings, authentication logs, and delivery confirmation.

6. Instalment Availability and Controls

Collektr does not guarantee instalment availability.

Collektr reserves the right, at its sole discretion, to restrict, modify, or remove instalment options at any time, including for:

New or unverified accounts
Specific product categories or formats
Auctions or livestream purchases
High-value or high-risk transactions
Certain regions or payment providers

7. Instalment Availability and Controls

Collektr does not guarantee instalment availability.

Collektr reserves the right, at its sole discretion, to restrict, modify, or remove instalment options at any time, including for:

New or unverified accounts
Specific product categories or formats
Auctions or livestream purchases
High-value or high-risk transactions
Certain regions or payment providers

8. Buyer Instalment Defaults

Sellers are not responsible for buyer instalment repayment failures, defaults, interest, or fees
Buyer repayment issues with payment providers do not constitute non-payment under Collektr policies
Instalment defaults do not invalidate completed sales or seller payouts, subject to dispute resolution

9. Limitation of Liability

To the fullest extent permitted by law:

Collektr is not liable for losses arising from:
Payment provider decisions
Instalment approval or rejection
Buyer repayment failures
Payment provider delays or errors
Payment methods selected by buyers are outside Collektr’s control

10. Acknowledgement

By using Collektr, buyers and sellers acknowledge and agree that:

Instalment and Pay-Later services are managed exclusively by third-party payment providers
Payment method does not alter refund eligibility or sale finality
Seller payouts may be affected if disputes, chargebacks, or payment provider reviews occur
Abuse of instalments or disputes may result in account restrictions or termination