Policy 1.7

Supported Countries List

1. You may only apply to be a seller from the following countries:

  • Malaysia
  • Singapore
  • Philippines
  • Indonesia

If you are located outside of these regions and are interested in becoming a seller on Collektr, please contact us at [email protected] for further assistance.

All sellers are responsible for complying with the applicable laws and regulations of their respective jurisdictions..

2. Can I connect a bank account based in any country?

No, the location and currency of the bank account you link must match your Collektr account registration, and a mismatch may lead to payment failures. So, if you registered your Collektr account in Malaysia, you can only connect a Malaysia bank account and use MYR. If you registered your Collektr account in the EU, you may link a bank account from anywhere in the EU that uses EUR.

3. Can I sell from multiple countries?

3.1 Selling While Traveling

Sellers are allowed to continue using their Collektr account while temporarily traveling to other countries, as long as:

  • Their primary residence remains in their original registered country, and
  • They are away for a period of less than 60 days

This is especially useful for sellers attending events, conventions, or temporarily managing orders abroad.

3.2 Selling After Relocating

Sellers who have relocated and are residing in another country for more than 60 days, or have moved permanently, must:

  • Notify Collektr of the change in location, and
  • Undergo a reassessment of seller eligibility, shipping capabilities, and compliance with local laws in the new country.

Collektr does not currently support cross-border fulfillment or localized support for all countries, and operations outside supported regions may be restricted.

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